Shipping policy

3. EU Import Duties & Handling Fee Update

As part of the European Union's customs reform for low-value e-commerce imports, new customs requirements and fees are being introduced in phases.

Effective July 1, 2026, the customs duty exemption for parcels valued under €150 will be removed, and eligible imports will be subject to a temporary €3 customs duty.

Additionally, effective November 1, 2026, a new €2 EU Union Handling Fee will apply to eligible e-commerce imports entering the EU under Regulation (EU) 2026/382.

To comply with these new EU regulations and cover the additional import processing and customs clearance costs, our cooperating logistics partner will collect a combined fee of US$6.00 per eligible order, consisting of:

• US$3.50 EU Import Handling Fee (effective July 1, 2026).
• US$2.50 EU Union Handling Fee (effective November 1, 2026).

These fees are collected by our cooperating logistics partner to cover import handling and customs clearance costs, and are not retained by PlayVital as additional revenue.

Please note that these are separate charges and may apply together, in addition to applicable customs duties and VAT.

Thank you for your understanding and continued support. If you have any questions regarding these fees or your shipment, please feel free to contact our customer support team.

4. Shipping Delay Notice for Middle East & Africa

Starting from March 2026, shipping and delivery times to certain countries in the Middle East and Africa may be affected due to ongoing regional conflicts and related logistics disruptions.

Affected destinations currently include: Iraq, Kuwait, Bahrain, Qatar, Oman, Israel, Saudi Arabia, United Arab Emirates, Kenya, Nigeria, Ghana, Angola, Morocco, Tanzania, Rwanda, and Uganda.

Delivery times to these destinations cannot be guaranteed at this stage. We sincerely apologize for the inconvenience and appreciate your understanding.

5. Romania Additional Import & Handling Fees

Under Romanian customs requirements for low-value imports from non-EU countries and the latest EU customs regulations, additional import handling fees apply to eligible shipments.

To comply with these regulations and cover the related import processing and customs clearance costs, our cooperating logistics partner will collect the following fees where applicable:

• US$6.00 Romania Local Import Handling Fee for eligible orders valued below €150 (effective January 1, 2026).
• US$3.50 EU Import Handling Fee (effective July 1, 2026).
• US$2.50 EU Union Handling Fee (effective November 1, 2026).

For orders subject to all three fees, the combined total is US$12.00.

These fees are collected by our cooperating logistics partner to cover import handling and customs clearance costs, and are not retained by PlayVital as additional revenue.

If your order value is €150 or above, the US$6.00 Romania Local Import Handling Fee may not apply. If it has been charged, please contact our customer support team after placing your order to request a refund, if eligible. The EU Union Handling Fee may still apply regardless of order value.

If you have any questions regarding these fees or your shipment, please feel free to contact our customer support team.

6. Declare value & Custom Tax
Generally, we will declare our parcels as "Gift" and value below $30 for most of countries, but for the European countries, we will declare the actual value of parcels since in the European Union, customs regulations are standardized to facilitate trade between member states and ensure consistency, the accuracy of declared values is monitored and discrepancies can lead to delays, fines, or other penalties.

Orders from our site will normally not need to pay tax when you receive the parcels. But if you know your country has a strict custom, please let us know how to deal with your order to avoid them, we will try our best to follow your instruction.

7. VAT Policy for EU Customers
To provide clarity and transparency regarding the VAT (Value Added Tax) for our customers in the European Union (EU), please review the following policy.
VAT Collection - For orders shipped to EU countries, we are required to collect VAT at the point of sale. This ensures compliance with EU regulations and simplifies the purchasing process for our customers.
VAT Rates - The applicable VAT rate will be based on the destination country within the EU. The standard VAT rate varies between EU countries, typically ranging from 17% to 27%.
Display of Prices - The final amount at checkout will reflect the VAT charges based on the shipping destination.
Exemptions and Refunds - If you are eligible for VAT exemptions or refunds (e.g., for certain business transactions or tax-free purchases), please contact our customer support team for assistance. We will guide you through the necessary steps and documentation required.
Responsibilities - As the seller, we handle the collection and remittance of VAT to the relevant tax authorities in compliance with EU regulations. Customers are responsible for ensuring that their shipping information is accurate and that any special VAT-related requirements are communicated to us promptly.